Technical Support

If you have billing questions contact the McCormack / Ellington Telecom Business Office at 663-2000 during normal office hours 8:30 a.m. to 4:30 p.m. Monday thru Friday.

Telephone Trouble Reporting and Repair Service
All exchanges, call 663-2522 or send us an email. (See below for support of business telephone systems.)

Internet Support and Trouble Reporting
Contact the McCormack Business Office at 663-2000 or call Tech Support at 663-3131 24 hours per day, 7 days per week. You can also reach us via e-mail.

Business Telephone Systems or Computer Networking Support
For support of your Business Telephone System or Computer Network contact McCormack Networks at 800 392-8111 (or 663-2000). If calling after hours or weekends, select option “5,” or send us an e-mail.

Cable Locating
Please call 48 hours before you dig to receive information on buried cable. Call Missouri One Call – Dial “811” or 1 800 344-7483 (1 800 DIG-RITE) and/or the McCormack Business Office at 663-2000.

Directory Assistance
For local calls, please see our Online Directory or visit For Local and National directory assistance, Dial 411. For toll-free numbers dial, 1+800+555+1212.

Telecommunications Relay Services / Relay Missouri TTY Service
For communications between TTY users and hearing persons, simply Dial 7-1-1.

If you have a TTY and need to talk to someone who does not have one, or if you do not have a TTY and need to talk to someone who does, please call these numbers:
• TT/TTY: 711 or 1-800-735-2966
• Voice: 711 or 1-866-735-2460
• Customer Service Hotline: 1-800-676-3777 (TT/TTY and Voice)

Customers with Disabilities
Ellington Telephone Company works with its customers who are hearing, vision, or speech impaired, or have mobility or cognitive impairments, or other disabilities, to ensure that their individual telecommunications needs are met.  We will identify what special needs an individual customer has so that we can help design a telecommunications solution for that person.  Software and telecommunications devices are available for individuals with disabilities.  Contact our business office for information.